Support
To help us help you faster, include your iPhone model, iOS version, and a screenshot or screen recording if something isn't working.
Subscriptions & billing
How do I cancel my subscription or free trial?
Open iOS Settings → tap your name → Subscriptions → Tizzy → Cancel Subscription. Cancel at least 24 hours before your trial or billing period ends to avoid the next charge. You keep access until the period ends.
How do I get a refund?
Apple handles all payments and refunds. Request one at reportaproblem.apple.com, then choose the Tizzy charge.
I paid but Tizzy still shows the paywall.
Tap "Restore Purchases" on the paywall or in Settings. Make sure you're signed in with the same Apple ID you subscribed with. Still stuck? Email us your Apple receipt (no card details needed).
What's the difference between Starter and Pro?
Starter includes up to 20 videos a month; Pro includes up to 60. Both come with every template and feature. Allowances reset each billing month.
How do I switch plans?
Choose the new plan in the app, or in iOS Settings → Subscriptions → Tizzy. Upgrades usually take effect right away; downgrades start at your next renewal.
Making videos
What footage works best?
B-roll: clips of your product, your space, your process, behind-the-scenes. Five to fifteen short clips work great. No talking to camera needed.
My video is taking a long time or failed.
Keep Tizzy open with a stable connection while it renders. Very long or very large clips take longer; try trimming them first. If it fails twice, email us the time it happened and we'll look it up.
Can I change the hook or captions?
Yes. Pick a different hook before you render, or let Tizzy pick one for you. You can re-render as long as you have videos left this month.
Tizzy can't see my photos.
Go to iOS Settings → Tizzy → Photos and choose "Full Access" or add the clips you want under "Limited Access."
Privacy & data
Do you keep my videos?
No. Clips you upload are used only to make your edit and are removed from our processing servers afterwards (within 30 days at most). We never use them to train AI. See our Privacy Policy.
How do I delete my data?
In the app go to Settings → Delete my data, or follow the steps on our delete account page.
How do I report inappropriate content or a copyright issue?
Email aaron@stopwatchstudio.com with details and we'll review it promptly.