Delete your account & data
Option 1: in the app (fastest)
- Open Tizzy and tap Settings.
- Tap Delete my data and confirm.
- Your projects, onboarding answers and app user ID are deleted right away, and we ask our providers to delete the data they hold about you.
Option 2: by email
Email aaron@stopwatchstudio.com with the subject "Delete my Tizzy data". If you can, include your Tizzy user ID (Settings → About → User ID) or the Apple receipt for your subscription so we can find your records. We'll confirm when it's done, within 30 days.
Important: deleting your data doesn't cancel your subscription. Apple manages billing. Cancel in iOS Settings → your name → Subscriptions → Tizzy first, so you aren't charged again.
What gets deleted
- Any of your photos, videos, projects and text still on our servers
- Your onboarding answers and preferences
- Analytics, session replays and crash reports linked to your app user ID
- Attribution data held by our ad-measurement providers for your user ID
What we may keep
- Purchase and transaction records we're required to keep for tax, accounting and legal reasons (these don't include your media)
- Aggregated, de-identified statistics that can't be linked back to you
Videos you've already saved to your phone or posted elsewhere aren't affected. Delete those from your device or the platform you posted on.