Privacy Policy
- Who we are
- What we collect
- Your photos & videos
- How we use information
- Tracking & ads (ATT)
- Who we share with
- How long we keep data
- Your choices & rights
- Children
- Security
- International transfers
- Changes & contact
1. Who we are
Tizzy ("Tizzy," "we," "us") is an iPhone app operated by Sogro, LLC, a California limited liability company. This policy explains what information we collect when you use the Tizzy app, our website and our support channels (together, the "Service"), and what we do with it. Questions: aaron@stopwatchstudio.com.
2. What we collect
Information you give us
- Media you select. Photos and video clips you choose to import into Tizzy, plus anything you type (for example story details or a custom hook).
- Onboarding answers. Your answers to setup questions (such as what you make videos about and your goals), used to tailor hooks and templates.
- Support messages. Your email address and anything you send us when you contact support.
Information collected automatically
- App usage. Screens viewed, buttons tapped, features used, edits started and completed, and similar events, tied to a random app user ID.
- Session replays. Recordings of how you move through the app's screens, used to find bugs and confusing flows. All text you type and all images and video are masked and never recorded.
- Device & diagnostics. Device model, iOS version, app version, language, time zone, crash logs and performance data.
- Purchase information. Which plan you're on, trial and subscription status, and transaction IDs from Apple. We never receive your payment card details; Apple processes all payments.
- Advertising identifiers (only with permission). If you allow tracking in the iOS App Tracking Transparency prompt, your device's advertising identifier (IDFA) and information about which ad led you to install Tizzy.
We don't collect your name, precise location, contacts, or health information, and Tizzy doesn't require you to create a password.
3. Your photos and videos
- Tizzy only accesses the photos and videos you pick. We don't scan the rest of your library.
- To create an edit, the clips you select may be uploaded to our processing servers and to AI service providers that analyze footage, generate hooks and captions, and render your video. They're used only to produce your edit and to keep the Service running.
- We don't use your photos or videos to train AI models, and we don't let our providers do so.
- We don't sell, publish or share your media with anyone else. Your finished videos are saved to your device; you decide where to post them.
- Uploaded source media is deleted from our processing systems after your edit is finished, and in any case within 30 days, unless you've chosen to keep a project in the app or we must keep it to comply with law.
4. How we use information
- Provide the Service: process your clips, generate edits, and track your monthly video allowance.
- Manage subscriptions and free trials, and restore purchases.
- Understand how people use Tizzy so we can fix bugs and improve features.
- Detect crashes, errors and abuse, and keep the Service secure.
- Measure which ads and campaigns bring people to Tizzy (only if you allow tracking).
- Respond to support requests and send important service messages.
- Comply with legal obligations and enforce our Terms.
5. Tracking, ads and App Tracking Transparency
Tizzy asks for permission through Apple's App Tracking Transparency (ATT) prompt before using your advertising identifier or linking your activity to ads on other companies' apps and websites. If you choose "Ask App Not to Track," we won't do that, and Tizzy works exactly the same. Apple's privacy-preserving SKAdNetwork may still tell advertising platforms, in aggregated and anonymous form, that an install came from a campaign. You can change your choice any time in iOS Settings → Privacy & Security → Tracking.
6. Who we share information with
We don't sell your personal information or share it for cross-context behavioral advertising, except ad measurement you've allowed through ATT. We share information only with service providers that help us run Tizzy, under contracts that limit how they use it:
| Provider | What it does | Information involved |
|---|---|---|
| Apple | App Store distribution and payments | Purchase and subscription records |
| RevenueCat | Subscription management | App user ID, purchase and trial status |
| PostHog | Product analytics and masked session replays | App user ID, usage events, device info |
| Sentry | Crash and error reporting | App user ID, crash logs, device info |
| AppsFlyer | Install and campaign attribution | App user ID, install and purchase events; IDFA only if you allow tracking |
| Meta | Ad measurement for our campaigns | App events; IDFA only if you allow tracking |
| Cloud hosting and AI processing providers | Storing and processing your selected clips to create edits | The media and text you submit |
We may also disclose information if required by law, to protect the rights and safety of users or others, or as part of a merger, acquisition or sale of assets (in which case this policy will continue to apply to your information).
7. How long we keep data
- Source media: deleted after processing, within 30 days at most (see section 3).
- Analytics and session replays: up to 1 year.
- Crash reports: up to 90 days.
- Purchase records: as long as needed for accounting, tax and legal purposes.
- Support emails: up to 2 years after the conversation ends.
8. Your choices and rights
- Delete your data in the app (Settings → Delete my data) or on our delete account page.
- Tracking: allow or deny in the ATT prompt or iOS Settings.
- Photos access: change in iOS Settings → Tizzy → Photos.
- Subscriptions: manage or cancel in iOS Settings → Apple ID → Subscriptions.
Depending on where you live (for example California under the CCPA/CPRA, or the EU, UK and EEA under the GDPR), you may have the right to access, correct, delete or get a copy of your personal information, to object to or restrict certain processing, and to opt out of "sale" or "sharing." We don't discriminate against you for using these rights. To make a request, email aaron@stopwatchstudio.com; we'll verify the request and respond within the time the law requires. If you're in the EU, UK or EEA, our legal bases are performing our contract with you, our legitimate interests in running and improving Tizzy, your consent (for tracking), and legal obligations. You may also complain to your local data protection authority.
9. Children
Tizzy isn't directed to children under 13 (or under 16 where local law sets a higher age), and we don't knowingly collect their personal information. If you think a child has given us information, contact us and we'll delete it.
10. Security
We use encryption in transit, access controls and reputable providers to protect your information. No system is perfectly secure, but we work to protect your data and will notify you of a breach where the law requires.
11. International transfers
We're based in the United States, and our providers may process data in the U.S. and other countries. Where required, we rely on safeguards such as Standard Contractual Clauses.
12. Changes and contact
We'll post updates here and change the effective date. For material changes, we'll notify you in the app. Contact: Sogro, LLC, aaron@stopwatchstudio.com.